2017 General Terms and Conditions


NOTICE - Each property may have individual conditions & restrictions. Hotels and resorts booked as a package may have different terms and conditions. All rates and restrictions are subject to change without notice. Special packages may incur additional restrictions and charges.

RATES - All rates are subject to change without notice.  Only full payment can guarantee airfare, lodging, transfer and tour component rates.  Taxes (VAT-GST-HTT, et all) levied by foreign governments can be subject to change without notice and changes may apply to bookings even if paid in full.  All rates based on foreign currencies are subject to change due to changes in the exchange rate, unpaid package components may be subject to change even when the package has been deposited. Certain air segments may have additional restrictions and full payment may be required at time of booking. Additional charges may apply for FedEx delivery. Groups and special tours may require additional deposits per supplier contracts. All last minute fees are nonrefundable. All ticketed air reservations are subject to cancel or change fees and may be nonrefundable.

CREDIT CARD POLICY - In consideration of All About Travel Inc., DBA All About Tours accepting credit card charges for collection and issuing appropriate travel documentation the retail agency placing said booking shall be liable for all of said charges placed on the credit card in the event that said charge amounts are declined or for which charges are paid and subsequently charged back for whatever reason including the unauthorized or fraudulent use of the credit card.

DEPOSITS $125 per person due 7 days after confirmation plus any additional deposits required by individual properties or tour operators. Many South Pacific properties have additional deposit requirements.

TRIP MATE TRAVEL INSURANCE - Travel Insurance may not be purchased after final payment has been made.

FINAL PAYMENT is due 60 days prior to departure.

FULL PAYMENT - For reservations made under 45 days and more than 7 days prior to departure, full payment is due 7 days after confirmation. For reservations made less than 7 days prior to departure, full payment is due at time of confirmation. Reservations without full payment will be canceled without notice.

DOCUMENTS - All About Tours will FedEx, Express Mail or have documents delivered via our sales representatives 28-21 days prior to departure. Documents may be requested for earlier delivery. Fees may apply.  Full payment is required before any documents will be released from the All About Tours offices.

CHANGES: $25 per change plus any hotel/resort/carrier penalties that may apply. Documents will be reissued upon the return of old documents only if required!

CANCELS: Loss of deposit plus any hotel/resort/carrier penalties that may apply. Many South Pacific properties have large deposit requirements that are non-refundable.

CHANGE and CANCEL penalties are non-commissionable!

LAST MINUTE BOOKINGS - There is no charge for last minute bookings unless a $25 Federal Express or other special delivery fee is required.

REFUNDS - For all refunds prior to travel please allow 4-6 weeks to process. Once travel has commenced there will be no refund except for extenuating circumstances. NO REFUND will be made for partially used or totally unused tour features or car rentals! These requests must be made in writing within 30 days of completion of travel. Please attention all correspondence to CUSTOMER SERVICE REFUNDS.

NOT INCLUDED - Tours do not include gratuities, federal taxes, gas, oil, parking, traffic violations, insurance unless purchased, drop off fees, motor vehicles surcharge taxes, meals, long distance phone calls and other items of a personal nature.

GROUP BOOKINGS - Terms and conditions for groups will deviate from normal F.I.T. guidelines.

BAGGAGE - Baggage limits vary by carrier and the class of service used.  Domestic flights to/from International Gateways:  All About strongly urges the use of add-on fares.  If travelers use an add-on airfare from their home city to the international gateway the rules of the international carrier will apply but if a domestic published fare is used the baggage rules for that domestic carrier will apply from the home airport to/from the international gateway and the traveler will be responsible for any baggage fees.  Carrier Specific Baggage Rules:  Domestic carriers in international destinations might have stricter rules due to the size of the aircraft; you will be advised if this applies to your reservation. 

Please see the carrier websites below for their baggage rules.

Fiji Airways:     

Qantas Airways:

Air New Zealand:


Air Tahiti Nui:   

Hawaiian Airlines:

Delta Air Lines:

RESPONSIBILITY - All About Travel Inc., DBA All About Tours, 12168 S.W. Garden Place, Tigard, Oregon 97223, (503) 598-0100 acts solely AS THE AGENT in arranging and providing all services contracted for your tour. All About Tours is not responsible for injury, loss, accidents, or any other cause to person or property purchased under the participant's contracts. All About Tours or the airlines concerned will not be held responsible for any act, omission, or event during the times passengers are not on board their planes or conveyances. The passenger's contract in use by the airline, when issued, shall constitute the sole contract between the airline and the passenger. Any/all transportation companies herein mentioned shall have or incur their liability as common carriers. In the event that services outlined in the tour cannot be provided due to delays or other causes beyond the control of All About Tours, All About Tours will exercise efforts to provide comparable services. All About Tours reserves the right to refuse service to anyone at its discretion.

IMPORTANT CUSTOMER INFORMATION - Security at all airports has increased. Please inform clients to carry photo identification that corresponds to tickets. Boarding may be denied should proper identification not be available. Should there be a problem with any component of an All About Tours package, the traveler should contact the booking travel agent immediately. All About Tours will work with the travel agent to correct the situation. Customer satisfaction during a vacation is very important. Reports of dissatisfaction after return are very difficult, if not impossible, to correct.

CST# 2011557-50 Updated: 04/05/17